After 7 years in state parks most recently as Chief of Information Systems, I understand the issues that park agencies face in bringing new technology into their business. As Project Manager my aim is to make implementation of our solution as easy as possible.

My job is to understand our customers' expectations - I work hard to make sure we meet and exceed these. Whether it is in implementation or support, I ensure ongoing engagement with our customers to continuously improve our service delivery.

As a Business Analyst I enjoy working with our customers to make sure that our solution delivers on their requirements. After 12 years in state parks working on the field and in policy and project roles, I understand how important this is for our customers.

The US eDirect solution can solve many day to day challenges for agencies – I saw this for myself as an Executive Director in a large state park agency in Australia. As an enterprise-wide solution, Recreation Dynamics improved transaction times, automated manual processes and our customer satisfaction rating improved well beyond expectations.

Making sure our customers have leading edge technology at their service is what my job is all about. Whether it is hosting and architecture, security, system integrations or scalability, my team at US eDirect delivers the highest confidence for our customers.

With expertise in asp.net, MVC, sql server and window applications, I am part of a diverse team of software development expertise that supports the continual development of our product to meet our customer needs.

As an Application Support Engineer, I get a real sense of achievement in using my expertise to help our customers move to the US eDirect solution. Whether its configuration, testing or updates I work closely with our team of Business Analysts and Project Managers to deliver the best solution for our customers.

In my previous role as a State Parks Director I knew the importance of growing revenue and managing costs. I bring that knowledge to my work with our customers to help them improve business operations and customer satisfaction through our innovative technology solutions.

Delivering our projects on time and on budget is my priority. Our proven project management methodology ensures that all parts of the project come together to successfully deliver our technology solution for our customers.