Our Customers

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Ross Shearer

Booking Services Manager

New Zealand Department of Conservation

“In working with the US eDirect team we have been able to make it so much easier for our customers to book our Great Walks in New Zealand - this has substantially improved take up of our Walks and time to process transactions.”
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Justin Hopper

Booking Services Manager

USeDirect

"We do have a great new function, too, on our reservation website. If there is a particular park and a particular weekend you're interested in getting a campsite or a lodging opportunity, if it's all booked up, you can click a 'notify me' function so the system will then notify you when something opens up."
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Public Agencies and Campers Trust Our Solutions

MAKING THE OUTDOORS EASY:

US eDirect, NIC and Tyler Technologies represent an unrivaled breadth and depth in serving public agencies with software and services to drive greater efficiency, responsiveness and customer satisfaction. Our blended experience signals a greater opportunity to serve more agencies with innovative solutions that help government agencies meet citizens where they are and with the resources they need.
Experienced: Global and Local

Experienced: Global and Local

US eDirects understands parks and recreation as well as the larger outdoors economy. Since 1999, we’ve been collaborating with public agencies of all shapes and sizes to help them improve the way they do business. From some of the largest and most dynamic outdoors agencies in North America like the California and Florida State Parks systems to county recreation agencies like Maricopa in Arizona and Davidson in Tennessee, we know how to tailor our solutions to meet nearly any challenge facing a government recreation or outdoors agency.

Technology experts: Focused on our Customer’s Bottom Line

Technology experts: Focused on our Customer’s Bottom Line

With a team of over 30 developers we are skilled in leading edge technologies to grow your business and improve efficiencies. Our team boasts vast experience in deploying custom solutions to help agencies meet an exact challenge to their operations or customers. While most customers rely on our category products under the Recreation Dynamics banner, many customers have worked closely with our team to create bespoke solutions that create even greater value for stakeholders and the public.

Collaborative: Achieving More Together

Collaborative: Achieving More Together

Our team consists of former government executives with real-world knowledge for deploying and supporting technology solutions to meet nearly any public agencies' needs. From battle-tested leadership to focused technology and administrative specialists, our team draws from a diverse talent pool that includes service at all levels of government. Our experience sitting on both sides of the table allows us to consult our customers as true partners focused on delivering lasting value.

Innovators & Entrepreneurs

Innovators & Entrepreneurs

We revel in our role as innovators. We seek first to understand the challenges our customers face and every year we develop new technology solutions to overcome these challenges. From wait lists for campers seeking the most coveted campsites to flexible loyalty programs that help repeat customers more quickly and easily convert stays into free nights, US eDirect delivers solutions that go well beyond simple campground reservations or activity registrations. Our gift cards and ecommerce solutions help our customers meet their customers where they are and drive crucial additional revenues.

An Enduring Commitment

An Enduring Commitment

With more than 23 years of experience and many customer relationships spanning more than a decade, US eDirect is building solutions and relationships designed to endure. We strive to forge partnerships with public agencies that stand the test of time and help each partner become stronger, better and more valuable. Combined with our corporate ownership of NIC and Tyler Technologies, US eDirect has the resources, the vision and the human capital to excel over the long term.

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Meet some of our team

Jeremy Crowley

Project Manager

After 7 years in state parks most recently as Chief of Information Systems, I understand the issues that park agencies face in bringing new technology into their business. As Project Manager my aim is to make implementation of our solution as easy as possible.
Jeremy Crowley

Andrew Davies

VP Client Services

My job is to understand our customers' expectations - I work hard to make sure we meet and exceed these. Whether it is in implementation or support, I ensure ongoing engagement with our customers to continuously improve our service delivery.
Andrew Davies

Megan Godbold

Business Analyst

As a Business Analyst I enjoy working with our customers to make sure that our solution delivers on their requirements. After 12 years in state parks working on the field and in policy and project roles, I understand how important this is for our customers.
Megan Godbold

Mike Giannone

VP Technology Services

Making sure our customers have leading edge technology at their service is what my job is all about. Whether it is hosting and architecture, security, system integrations or scalability, my team at US eDirect delivers the highest confidence for our customers.
Mike Giannone

Patricia de la Vega

Team Lead, Software Development

With expertise in asp.net, MVC, sql server and window applications, I am part of a diverse team of software development expertise that supports the continual development of our product to meet our customer needs.
Patricia de la Vega

Madhu Gupta

Lead Business Analyst

As an Application Support Engineer, I get a real sense of achievement in using my expertise to help our customers move to the US eDirect solution. Whether its configuration, testing or updates I work closely with our team of Business Analysts and Project Managers to deliver the best solution for our customers.
Madhu Gupta

Bill Bryan

VP North America

In my previous role as a State Parks Director I knew the importance of growing revenue and managing costs. I bring that knowledge to my work with our customers to help them improve business operations and customer satisfaction through our innovative technology solutions.
Bill Bryan

Mike Degen

Deputy Project Manager

Delivering our projects on time and on budget is my priority. Our proven project management methodology ensures that all parts of the project come together to successfully deliver our technology solution for our customers.
Mike Degen

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